To use your television, please make sure that both your TV and cable box is on. You will know the cable box is on when the amber light is showing. To watch your complimentary cable channels, follow these steps:
1) On your remote, press the TV button.
2) Then, press the red PWR button.
3) Next, press the CBL button.
4) Then, press the red PWR button.
If this does not work, then please submit a support ticket and we will see to the problem during office hours.