Please do not hesitate to contact us if anything in your suite is broken, damaged, missing, or needs attention during your stay. The best way to submit a request is through this support portal. Click on 'New support ticket' and our team will receive your message immediately. You are not required to be present for suite maintenance and our staff are allowed entry as long as if you do not hang the 'Do not disturb' sign on your door.

Please note that will attend to all matters during business hours: Monday to Friday, 9-5. If it is an emergency and we are not in the office, please call our emergency line 604-551-1696 and leave a detailed message with your name and suite number.